Privacy Policy Dewa33 – Malaysia Member Data Protection

This Privacy Policy ("Policy") describes how dewa33 ("we", "our platform" or "dewa33") handles the protection of personal data collected from you when you use the dewa33.top online betting platform, including all related services such as live casino, slots, football Sports Betting, e-sports and poker.

We understand that your privacy is deeply personal and important. Your trust in dewa33 as your platform of choice for online betting entertainment is something we never take for granted. This Privacy Policy is written in plain, straightforward language because we believe you deserve to know exactly what happens with your information — not buried in legal jargon.

By registering an account or using any part of the dewa33 platform, you confirm that you have read and understood this Privacy Policy. If you have any questions after reading this document, the dewa33 support team is available to assist you via live chat or email at support@dewa33.top.

Dewa33 collects several categories of information from members and users of our platform. We only collect what is genuinely necessary to provide a quality, secure service that meets applicable legal requirements.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

When you use the dewa33 platform, our systems automatically record certain technical information to ensure the service runs smoothly and securely. This includes your IP address, browser type and version, device type and operating system, pages visited and time of visit, game session data (games played, session duration, bet values), and complete transaction records in MYR.

Dewa33 uses your personal information only for purposes that are legitimate, necessary, and directly related to the provision of our platform services. The primary purposes for which we use your data are set out below:

• Account Management: Creating and maintaining your dewa33 account, including identity verification, processing deposits and withdrawals in MYR, and managing your balance and transaction history.
• Service Provision: Gives you access to all 500+ dewa33 games — Live Casino, slots, Malaysia Super League & EPL Sports Betting, poker, e-sports and more.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and any conduct that violates dewa33's Terms & Conditions.
• Service Communications: Sending important notifications about your account, system updates, changes to terms and security information you need to know.
• Customer Support: Enabling the dewa33 support team to help you resolve any account issues, technical queries or transaction disputes.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support regarding their gaming habits and directing them to appropriate resources.
• Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the overall dewa33 user experience.
• Marketing Communications (with consent): Sending information about dewa33's latest promotions, bonuses, and offers — only to members who have consented to receive such communications.

Dewa33 does not sell, rent, or disclose members' personal information to third parties for marketing or commercial purposes unrelated to our services. However, there are limited situations where sharing information with certain parties is necessary to deliver dewa33's services safely and to comply with applicable laws.

4.1 Trusted Service Providers

Dewa33 works with trusted third-party service providers to support certain aspects of our platform operations. These include game providers such as Evolution Gaming, Pragmatic Play, Playtech, Microgaming, and others; payment processors supporting Malaysian payment methods (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks); and providers of technology infrastructure and security services.

All these service providers are bound by strict confidentiality agreements and are only permitted to use the data we share with them for the specific purposes defined in those agreements. They are not authorised to use dewa33 member data for any other purpose.

4.2 Legal Requirements

In certain circumstances, dewa33 may be required to disclose member information to the relevant authorities when mandated by law or a valid court order. This includes disclosures to law enforcement agencies in financial crime investigations, regulatory authorities in licence compliance audits, and courts in legal proceedings involving dewa33 or the member in question.

In all such cases, dewa33 will disclose only the minimum information necessary and will notify the member concerned of the disclosure where permitted to do so by law.

Protecting the personal data of dewa33 members is our company's highest technical and operational priority. We continuously invest in the latest security infrastructure to keep your data safe from any threat.

Key security measures implemented by dewa33 include data encryption in transit using 256-bit SSL/TLS, encryption of data stored on servers using the AES-256 algorithm, two-factor authentication (2FA) available to all members, real-time cybersecurity threat monitoring 24/7, regular penetration testing by independent security experts, multi-level access controls across all dewa33 internal systems, and rigorous data backup procedures that are tested on a regular basis.

While dewa33 takes all reasonable steps to protect your data, no system in the world can guarantee 100% security. In the event of a data breach affecting your personal information, dewa33 is committed to notifying you and the relevant authorities within the timeframe required by applicable law.

The dewa33 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the dewa33 website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core dewa33 platform functions such as login, session authentication, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Storing your preference settings — such as your preferred language, display format, and game preferences — to deliver a more personalised experience on your next visit.
• Analytics Cookies: Collecting usage data in aggregated, non-identifiable form to help us understand how members use the platform and identify areas for improvement.
• Security Cookies: Used to detect suspicious activity, prevent fraud and protect dewa33 members' accounts from unauthorised access.

6.2 Managing Cookies

You can manage or block cookies through your web browser settings at any time. However, blocking essential cookies may affect dewa33 platform functionality and prevent you from logging in or accessing certain services. For guidance on managing cookies in popular browsers, please refer to your browser's help section.

Dewa33 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Once the relevant retention period expires, your data will be securely deleted or anonymised in a manner that prevents re-identification.

When you close your dewa33 account, personal data that is no longer required for legal or security purposes will be deleted or anonymised within 90 days of the account closure date. Financial and KYC records will be retained in accordance with legal requirements as set out in the table above.

As a dewa33 member, you have important privacy rights regarding your personal data. Dewa33 is committed to respecting and facilitating the exercise of these rights. To invoke any of the rights below, you may contact us by email at support@dewa33.top or via live chat on the platform.

The dewa33 platform is intended for adults aged 18 and above. Dewa33 does not knowingly collect or process the personal data of anyone under 18. Should we discover that data belonging to an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

If you discover or suspect that someone under 18 has registered an account on dewa33, please contact us immediately at support@dewa33.top. We regard the protection of minors from gambling content as a social responsibility we will never compromise on.

The dewa33 platform may contain links to third-party websites or services, including game provider sites and our service partners. This Privacy Policy applies solely to the dewa33 platform and does not cover the privacy practices of any such third-party websites or services.

Dewa33 is not responsible for the privacy practices, content, or security policies of third-party websites. We recommend reading the privacy policy of each website you visit separately. Your access to third-party websites is entirely at your own risk.

Dewa33 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. When we make significant changes, we will notify members via an in-platform notification or an email to their registered address, and the "Updated" date at the top of this document will be revised accordingly.

Your continued use of the dewa33 platform after any updated Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns or requests regarding this Privacy Policy or how dewa33 handles your personal data, please contact us through the following channels. Our team is ready to assist you in Bahasa Melayu 24 hours a day, 7 days a week.

• Email: support@dewa33.top — for written privacy enquiries and data rights requests
• Live Chat: Available on the dewa33 platform — average response time under 3 minutes
• Response Time: Formal privacy rights requests will be responded to within 14 business days

For formal privacy rights requests — such as data access, correction, or deletion — please include "Privacy Rights Request" in your email subject line along with your dewa33 account username so we can process your request promptly and accurately.